Customer Service

General Questions 7

• How do I stop receiving mailings from the Paper Store such as catalogs, coupons, etc.?
• How do I unsubscribe from your email list?
• What are The Paper Store’s standard coupon exclusions?
• Does The Paper Store sell Gift Cards online?
• Does The Paper Store accept donation requests?

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Buy Online, Pick Up In Store 10

• What is a pickup order at The Paper Store?
• Where is your service available?
• When will my order be ready?
• Will I receive notifications regarding the status of my order?
• Where do I go to pick up my order?

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Hallmark 2

• May I use my Hallmark Gold Crown Card online?
• How do I replace my lost Hallmark Gold Crown Card?

Payment Information 4

• What forms of payment do you accept online?
• May I redeem my merchandise credit online?
• Does The Paper Store accept gift cards for payment online?
• What is PayPal?

Returns 3

• What is The Paper Store Return Policy?
• May I return an item in my web order at a store location of The Paper Store?
• May I exchange an item in my web order?

Order Questions 2

• Why haven’t I received my entire order?
• May I place an order over the phone?

Shipping Questions 6

• I just placed an order; how long will it be before I receive my order?
• How do I track my order?
• Do you ship to PO Boxes or Military APO/FPO addresses?
• Do you ship internationally?
• Can I expedite my shipping?

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