Customer Service

General Questions 4

• How do I unsubscribe from mailings or emails?
• Coupon Exclusions: What are The Paper Store and Uncharted standard coupon exclusions?
• How can I purchase a gift card?
• What forms of payment do you accept online?

Hallmark 2

• Can I use my Hallmark Gold Crown Card online?
• How do I replace my lost Hallmark Gold Crown Card?

Accessibility 1

• Our Commitment to Accessibility

Returns 4

• What is The Paper Store Return Policy?
• Can I return an online order at a Paper Store or Uncharted location?
• Can I exchange an item in my web order?
• RMA - Return Merchandise Authorization

Order information 2

• Can I place my order over the phone?
• Packing Slip removal notification

Shipping Questions 7

• Why haven’t I received my entire order?
• How long will my order take to ship?
• How do I track my order?
• Do you ship to PO Boxes or Military APO/FPO addresses?
• Can I expedite my shipping?

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