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Frequently Asked Questions
How do I unsubscribe from mailings or emails?
Coupon Exclusions: What are The Paper Store’s standard coupon exclusions?
How can I purchase a gift card?
Does The Paper Store have a Senior Citizen’s Discount?
What forms of payment do you accept online?
May I use my Hallmark Gold Crown Card online?
How do I replace my lost Hallmark Gold Crown Card?
Our Commitment to Accessibility
What is The Paper Store Return Policy?
Can I return an online order at a Paper Store location?
Can I exchange an item in my web order?
RMA - Return Merchandise Authorization
Can I place my order over the phone?
Packing Slip removal notification
Why haven’t I received my entire order?
How long will my order take to ship?
How do I track my order?
Do you ship to PO Boxes or Military APO/FPO addresses?
Can I expedite my shipping?
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