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Frequently Asked Questions
How do I stop receiving mailings from the Paper Store such as catalogs, coupons, etc.?
How do I unsubscribe from your email list?
Subscription Box FAQ's
What are The Paper Store’s standard coupon exclusions?
Does The Paper Store sell Gift Cards online?
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Buy Online, Pick Up In Store
What is a pickup order at The Paper Store?
Where is your service available?
When will my order be ready?
Will I receive notifications regarding the status of my order?
Where do I go to pick up my order?
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May I use my Hallmark Gold Crown Card online?
How do I replace my lost Hallmark Gold Crown Card?
Our Commitment to Accessibility
What forms of payment do you accept online?
May I redeem my merchandise credit online?
Does The Paper Store accept gift cards for payment online?
May I return an item in my web order at a store location of The Paper Store?
May I exchange an item in my web order?
Why haven’t I received my entire order?
I just placed an order; how long will it be before I receive my order?
How do I track my order?
Do you ship to PO Boxes or Military APO/FPO addresses?
Do you ship internationally?
Can I expedite my shipping?
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Help Desk Software