Return Policy

Returning to a local store location for The Paper Store is the quickest way to receive your refund or credit. Please follow the steps below to ensure a successful return. If you have any questions, please feel free to contact Customer Service (844) 480-7100 or via email.

Holiday Return Policy

The last day for holiday decor returns (anything holiday) is January 15, 2021*.

Hallmark Keepsake Ornaments can only be exchanged or returned on or before December 24th.

How to Return an Item

STEP 1: Choose your Method

To return an item to your local The Paper Store, Find your local store >
If you would prefer to mail your online order back to our Returns Center, simply just include your packing slip or a copy of your order confirmation inside your package and mail it to our returns center.

STEP 2: Detailed guidelines for returns

  • FRMA
  • Most item(s) purchased at ThePaperStore.com may be returned within 45 days of purchase. Items returned 46 – 60 days after purchase may be returned only in stores for a store credit.
  • Refunds require a Return Merchandise Authorization Form to be completed and included for a return. A RMA Form may be printed here. Your packing slip may not be used in order to complete a return.
  • Returned items must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions.
    The Paper Store reserves the right to deny any return not meeting these guidelines.
  • Items purchased at one of The Paper Store locations and carried out may only be returned at a store location.  This excludes items purchased in store and shipped to home.

Step 3: Refund Method

Refunds will be issued in the same form as the original payment except as noted below:

  • If a gift receipt, online packing slip, or shipment confirmation email is presented for a return, the refund will be issued in the form of a merchandise card for use in-store.
  • Any refunds for items returned 46-60 days after purchase (online or in store), will be issued as a merchandise card for use in-store.

Store Manager approval (or Customer Service for online returns) is required for returns made without a receipt. A merchandise credit for use in-store will be issued at the current selling price.

Items non-eligible for returns or exchanges:

  • Sale & Clearance Merchandise
  • Holiday Decor Items are not eligible for return after the holiday (for example, Christmas decorations cannot be returned after Christmas)
  • Personalized & Customized Merchandise
  • Gift Card purchases

How to Return a Damaged Item:

  • For in store returns: The original receipt will be needed along with the Store Manager’s approval. A merchandise credit to be used in store will be issued if approved. Please find your store location here.
  • For online returns: simply include your Return Merchandise Authorization Form (RMA), Shipping Confirmation Email, or a copy of your Order Confirmation Email inside your package and mail it to our returns center. If you have any questions you may call Customer Service: (844) 480-7100 or via email. Please have your online order confirmation handy when contacting Customer Service.

We are unable to accept returns on merchandise damaged by the customer.